Policy, Terms & Conditions for Kiyo Beauty
This document is prepared by Kiyo Beauty and serves as a comprehensive policy outlining the terms and conditions for the use of the website www.kiyobeauty.in. It is strongly advised that you carefully review and understand the guidelines set forth herein in order to ensure compliance while utilizing the website. Furthermore, this legal document encompasses the following policies: Refund Policy, Payment Policy, Shipping Policy, Delivery Policy, Cancellation Policy, Return and Exchange Policy, Refund and Replacement Policy, as well as additional notes addressed to the customer.
Payment Policy:
We accept online orders through the following modes of payment: Visa & MasterCard Debit & Credit cards from select banks in India, as well as UPI (Unified Payments Interface) payment method. You can conveniently make payments using UPI-enabled apps or platforms. Please ensure that your UPI app is linked to your bank account for seamless transactions.
Please note that for Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date, and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards, you will be required to provide your 15-digit card number and a 4-digit code.
The Credit Card transaction will appear on your bank statement as a payment to Kiyo Beauty.
If the amount has been deducted from your account but you haven't received a confirmation from us, you can reach out to our customer care team (Email Id: customercare@kiyobeauty.in) and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.
We accept online orders through the following modes of payment: Visa & MasterCard Debit & Credit cards from select banks in India, as well as UPI (Unified Payments Interface) payment method. You can conveniently make payments using UPI-enabled apps or platforms. Please ensure that your UPI app is linked to your bank account for seamless transactions.
Please note that for Visa and MasterCard, you will be required to submit your 16-digit credit card number, card expiry date, and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards, you will be required to provide your 15-digit card number and a 4-digit code.
The Credit Card transaction will appear on your bank statement as a payment to Kiyo Beauty.
If the amount has been deducted from your account but you haven't received a confirmation from us, you can reach out to our customer care team (Email Id: customercare@kiyobeauty.in) and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.
Shipping Policy:
The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
Once your order has been confirmed and dispatched, you will receive an email with the details of the tracking number and the courier company. We usually dispatch most orders within 1-4 business days.
The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
Delivery Policy:
Cash on Delivery (COD) option is available for all products subject to availability, promotions, and offers.
We take extensive precautions for the safety of the products and their packaging while dispatching them. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
If the shipment is tampered with or damaged, please do not accept it.
Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
We reserve the right to pause deliveries to any part of the country at any time if so warranted.
Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
Cashback is eligible only on the paid amount.
Cash on Delivery (COD) option is available for all products subject to availability, promotions, and offers.
We take extensive precautions for the safety of the products and their packaging while dispatching them. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
If the shipment is tampered with or damaged, please do not accept it.
Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.
We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
We reserve the right to pause deliveries to any part of the country at any time if so warranted.
Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
Cashback is eligible only on the paid amount.
Cancellation Policy:
Our products are non-returnable due to the hygiene/health and personal care/wellness/consumable nature of the product.
In case you would want a refund or replacement, please send us an email (Id: customercare@kiyobeauty.in) at customer care, within 24 hours of the order delivery. We would require 48-72 hours to revert.
Kindly take a picture of the damaged/tampered side of the product or package.
Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.
b. Damaged or broken bottles/packs.
c. Wrong product delivery.
d. Expired product delivery.
Please do not use the item you have raised a complaint about.
If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet, and box (if any).
Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. The exchange of products due to allergic reactions is not applicable.
Our products are non-returnable due to the hygiene/health and personal care/wellness/consumable nature of the product.
In case you would want a refund or replacement, please send us an email (Id: customercare@kiyobeauty.in) at customer care, within 24 hours of the order delivery. We would require 48-72 hours to revert.
Kindly take a picture of the damaged/tampered side of the product or package.
Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
You will be eligible for a full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.
b. Damaged or broken bottles/packs.
c. Wrong product delivery.
d. Expired product delivery.Please do not use the item you have raised a complaint about.
If a pilfered delivery was received, pilferage claims must be made within 24 hours of the order delivery.
Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet, and box (if any).
Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. The exchange of products due to allergic reactions is not applicable.
Refund & Replacement Policy:
We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post-refund initiation for an online refund to be initiated.
In the case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders, the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post-refund initiation for an online refund to be initiated.
In the case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders, the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
Note to Customer:
Fair Usage Policy:
We go to extensive lengths for a smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, which we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments, or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge, and then take the necessary action at their discretion.
Change of Packaging:
Packaging, bottles, and communications at Kiyo Beauty undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for a seamless user experience and comply with government notifications. The presence and placement of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of stickers and symbols, but please be assured that the product is authentic and untampered.
In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products without its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer to a greener future. Thank you for joining our efforts toward environmental conservation.
Suspending Promotion:
Kiyo Beauty reserves the right to cancel any ongoing or future promotions, offers, sales, gifts, and giveaways on the products without any liabilities.
For any queries feel free to reach out to our customer care team at “Kiyo Beauty” (Email id: customercare@kiyobeauty.in) who will be happy to clarify your concerns.